• Greets each Guest with a variety of unique and tasteful greetings resulting in loyal Guests who return frequently.
• Creates a fast-paced, yet unobtrusive atmosphere for our Guests.
• Consistently alert to Guests needs.
• Maintains friendly, courteous temperament and a neat, clean professional image.
• Maintains eye contact with Guests.
• Anticipates with inquiry guests’ needs.
• Pace and energy modified to needs of Guest.
• Guests never leave unhappy or dissatisfied.
• Never allow a mediocre Guest experience.
• Alert to light and music levels, overall ambiance.
• Demonstrates great pride in their ability to communicate, describe and answer every question regarding Iron Cactus.
• Equally effective greeting, seating, working the list.
• Rotates seating effectively with a positive impact on Guest and Kitchen.
• Communicates with team and management resulting in ‘great shifts”.
• Telephone hospitality exceeds expectations. Able to answer phones and take to go orders and messages.
• Organized, Professional. Maintains high standards in attire, host/hostess area.
• Courteous and constantly aware of the needs of Guest, servers, bussers and managers.
• Makes new hires feel welcome.
• Exhibits focused sense of urgency and always walks with a purpose.
• Performs restroom checks intermittently throughout shift.
• Follows proper safety and sanitation procedures according to Iron Cactus standards.
• Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
• Keep all working areas clean and organized. 
• Restocks necessary supplies and brings all areas up to standard.
• Discusses problem areas with manager.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all employees, purveyors to establish a cooperative environment. 
• Notifies manager of any Guest that is appears to be unhappy.

Nonessential Functions

• Assists various stations as necessary – assists in running food.
• Performs other duties and responsibilities as required or requested.